Contact Us

This Contact Us page keeps Roomyl customer support details, business identity, and official contact routes in one place. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.

OUR IDENTITY

Legal Business Name: 24 HOUR RETAIL PTY. LTD.
Store Name: Roomyl
Physical Business Address: 27 HARVEY PLACE CALAMVALE, 4116 Australia

CUSTOMER SUPPORT HOURS

Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.

HOW TO REACH US

For Roomyl product questions, include the exact grinder set title and whether the issue concerns chamber material, cap style, refill access, pair count, delivery status, or return eligibility. These details help support distinguish glass, ceramic, and compact acrylic grinder pairs.

Current Support Email: support@roomyl.com
Business Phone Number: +61468299547

When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.

Customers can help us resolve questions faster by including the order number, item name, delivery address confirmation, and a concise description of the issue. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth.

Support requests are handled during the stated hours. Some cases, including delivery exceptions, return inspection, payment verification, or damaged parcels, may require additional details before we can complete the review.