Shipping Policy

Shipping Policy

Last updated: June 25, 2026

Roomyl (www.roomyl.com) provides clear, realistic, and highly transparent fulfillment timelines. This Shipping Policy governs all customer orders dispatched to Singapore. All prices, shipping charges, and transactions are securely calculated and settled in United States Dollars (USD).

1. Storewide Free Shipping

  • Shipping Cost: $0.00 USD. We offer guaranteed 100% Free Standard Shipping for all orders bound for Singapore. There are no hidden handling tariffs, no surprise surcharges, and no processing fees added during the checkout phase.

2. Order Handling and Transit Timelines

The total time required to deliver your order is calculated as: Total Delivery Time = Handling Time + Transit Time.

  • Order Handling Time (1 - 3 Business Days): All placed orders undergo security validation, quality inspection, sorting, and export packing within 1 to 3 business days (Monday through Friday, excluding official public holidays). Orders completed over weekends will begin processing on the subsequent Monday.
  • Package Transit Time (7 - 13 Business Days): Once cleared and dispatched from our fulfillment network, standard logistics transit to any destination address across Singapore takes between 7 and 13 business days (Monday through Friday).
  • Consolidated Delivery Window: Total estimated delivery spans 8 to 16 business days from the exact point of order placement.

3. Comprehensive Shipment Tracking

Within 24 hours of your package being scanned by the international courier service, an automated shipping confirmation email containing a live tracking number and carrier portal link will be forwarded to your registered email account. You can monitor your shipment’s physical updates in real-time.

4. Address Inaccuracies and Modification Restrictions

In accordance with payment protection standards and international anti-fraud protocols, we are legally unable to adjust, redirect, or modify shipping addresses once a package has physically departed our facilities. Roomyl is not financially liable for unsuccessful deliveries caused by inaccurate or partial shipping details provided by the buyer at checkout.

5. Missing Packages or Severe Logistics Delays

If your package has not arrived within our maximum specified window of 16 business days, or if the tracking number fails to update for consecutive business days, please message our support desk at support@roomyl.com. We will coordinate directly with the carrier and issue a free reshipment or a complete refund within 48 hours of verification.

6. Corporate Shipping Operations Contact

Corporate Operator: 24 HOUR RETAIL PTY. LTD.
Digital Storefront: Roomyl (www.roomyl.com)
Customer Service Email: support@roomyl.com
Customer Service Phone: +61 468 299 547
Fulfillment Logistics HQ: 27 Harvey Pl, Calamvale, QLD, 4116, Australia