Contact information
Contact Information
Last updated: June 25, 2026
Welcome to Roomyl. We prioritize clear merchant transparency and provide open, verified communication channels for our global customers. If you require operational assistance with tracking shipments, managing orders, or initiating a return for your kitchen products, our support staff is available via the channels listed below:
Legal Entity Name: 24 HOUR RETAIL PTY. LTD.
Australian Company Number (ACN): 611 984 537
Australian Business Number (ABN): 34 611 984 537
E-Commerce Brand Name: Roomyl
Official Store Domain: www.roomyl.com
Customer Service Email: support@roomyl.com (Average response time: Within 24 business hours)
Corporate Phone Line: +61 468 299 547
Standard Store Checkout Currency: United States Dollar (USD)
Target Customer Delivery Zone: Singapore
Registered Corporate Address: 27 Harvey Pl, Calamvale, QLD, 4116, Australia
Operational Service Hours: Monday through Friday, 9:00 AM to 5:00 PM (GMT+8 / Singapore Standard Time). Closed on weekends and official statutory holidays.
Core Communication Guidelines:
- Order Reference Requirement: To ensure efficient processing, please include your unique numeric Order Number within the subject line of your support email.
- International Telecom Notice: Our central customer service phone line (+61 468 299 547) connects to our international service network. Standard international telecommunication connection tariffs may be levied by your local network provider depending on your calling origin.
- Administrative Facility Restriction: Our physical location in Calamvale, Queensland, functions strictly as a corporate office and administrative administrative headquarters. It does not contain a public retail showroom, walk-in commercial counter, or consumer pick-up center. All consumer products are dispatched automatically via automated global logistics facilities.