Privacy policy

Privacy Policy

Last updated: June 25, 2026

This Privacy Policy outlines how Roomyl (accessible via www.roomyl.com, operated under 24 HOUR RETAIL PTY. LTD., collectively termed "the Site", "we", "us", or "our") systematically gathers, uses, maintains, and safeguards personal user information. This policy governs all transactions, customer operations, and services provided to consumers in Singapore, fully aligned with the Personal Data Protection Act (PDPA) of Singapore and cross-border digital merchant guidelines.

1. Categories of Personal Data We Collect

When you browse or execute transactions on the Site, we collect the following datasets:

• Device Tracking Information: IP address, browser classification, tracking cookies, timestamps, and data regarding how your specific operating system interacts with our web layout.
• Transaction & Order Information: When an item is bought, we collect your full name, billing address, specific Singapore shipping address, payment authentication confirmations, email address, and active telephone contact number (+61 or local delivery lines). Payment data is securely handled via encrypted, certified PCI-DSS compliant third-party processors. No raw credit card credentials are stored on our corporate servers.

2. Objective Processing of Personal Information

Your individual data is processed exclusively for explicit commercial purposes:

• Fulfilling customer purchasing agreements (verifying payments, arranging global shipping infrastructure, and generating commercial invoices).
• Providing ongoing communication regarding order shipping tracking and responding to customer service requests.
• Screening orders for financial risk or fraudulent exploitation.
• Feeding required product configuration data to Google Merchant Center and associated advertisement channels to ensure structural compliance and an optimal browsing experience.

3. Data Disclosures to Authorized Third Parties

We work with trusted third-party technical entities to maintain our retail framework:

• Shopify: Powers our underlying e-commerce architecture. You can review Shopify’s privacy parameters at: https://www.shopify.com/legal/privacy.
• Google Infrastructure: We deploy Google Merchant Center and Analytics to track browsing metrics. You can study Google's privacy laws at: https://policies.google.com/privacy.

4. Data Security and SSL Protocols

We deploy high-grade Secure Socket Layer (SSL) multi-bit encryption protocols to guard against unlawful exposure, loss, alteration, or unauthorized data destruction. Access to personal client parameters is strictly gated and limited to essential administrative personnel.

5. Data Retention Boundaries

Order records are securely archived within our accounting systems to fulfill corporate legal, tax, and reporting compliance laws, and will be preserved unless a formal erasure request is initiated by the consumer.

6. Consumer Privacy Rights

Under local and international data laws (including Singapore's PDPA), you have the right to access the personal information archived on our servers, correct clerical inaccuracies, or request structural deletion. To invoke these options, please contact our data coordinator at support@roomyl.com.

7. Corporate Privacy Contact

For any regulatory privacy inquiries, data access requests, or compliance questions regarding our data handling frameworks, please contact our data coordinator directly: